How to Shop

Payment

To make the shopping experience more convenient for our customers, Alpha & Artisan Bespoke currently provide two main payment gateways:

– PayPal (highly recommended for secured and efficient order processing)
– Bank transfer via iBanking or ATM fund transfer

 

Placing An Order

Select the colour, size and quantity you will like to purchase, and then click the “ADD TO CART” button. A banner should appear above stating that the particular item was successfully added to cart. Please also note that there is a chance that your item might get sold out during your checkout process, i.e. our checkout system is based on fastest finger first. Item will only be yours upon confirming your order and receiving a valid Order ID to your email.

 

If you are unable to add the item to your shopping bag, this means that the particular item is out of stock for the moment. We highly recommend that you add your contact details to the waiting list so we can inform you should the item be restocked or if there is a backorder opened for the item. You can also check back our site for instocks as we do release stocks from deadbuyers from time to time.

 

View Items In Shopping Cart

If you would like to view the items in your shopping cart before making your purchase, you may do so by clicking on the price at the top right corner of the page. A drop-down list will appear displaying the items you have added to your bag in the colour and size you have selected with the respective price.

 

Checking Out Your Order

Only proceed to check out after you have checked and confirmed the colours, sizes and quantities of the items in your shopping bag. Click the “CHECKOUT” button to proceed with your order. It is important that you check through your order before making your purchase as we are unable to edit an order that has already been confirmed.

(1) Login

In order to proceed with placing an order, you will have to checkout as

1. Returning Customer
2. New Customer
3. Guest

 

1. Returning Customer
If you have registered an account with us previously, enter your email address and password into the respective fields and click on the “LOGIN” button.

Forgot your password..?

Not to worry, simply click on “Lost your password” below the “LOGIN” field. In the new page, enter your email address into the “E-MAIL ADDRESS” field. Your password will be sent to your email address.

 

2. New Customer
If you have never registered an account with us and you would like to do so, you may do so by first filling in all your details for the checkout process, and select “CREATE AN ACCOUNT”. You will be prompt to key in your password next.

It takes only a minute to register an account with us. Once you have done so, you will be able to check out faster and track your orders.

 

3. Guest
If you have neither an account with us nor an interest to register an account with us at this point, you may still proceed with placing an order as a guest simply by filling in all required information and NOT selecting “CREATE AN ACCOUNT”

 

(2) Coupon

If you have any promotion code or gift vouchers to apply, here is where you can enter and click ‘APPLY COUPON’. The amount will be updated once you click apply.

 

(3) Shipping Details and Method

Please fill in the relevant information required for us to be able to ship the item(s) over to you.

We have provided a great selection of shipping methods to cater to the varying demands of our customers – within or outside of Singapore. Select the shipping method that best suits you from the drop-down list.

Visit Customer Care > Delivery for more information on the various shipping methods and their relevant costs.

 

(4) Payment Method

We have provided a great selection of payment methods to cater to the varying demands of our customers.

For PayPal customers (recommended for faster order processing)

You will be brought to PayPal’s page to complete your payment either using your Debit/Credit Card or your PayPal account balance. You do not need to have a PayPal account to pay via PayPal. The process of your order will be shorter meaning faster than a Bank Transfer customer by 1 step; the Pending Verification process. Your order will come in as Payment Verified.

Here’s the process your order will go through before it arrives at your doorstep. You will be updated via email once your order status changes. Please add sales@alphaartisans.com to your mail’s address book so that our emails will not end up in your Junk mailbox.

For Bank Transfer customers (via iBanking or ATM fund transfer)

You will confirm your order on the next page once you click continue. Here’s the process your order will go through before it arrives at your doorstep. You will be updated via email once your order status changes. Please add sales@alphaartisans.com to your mail’s address book so that our emails will not end up in your junk mailbox.

 

(5) Confirmation

You will receive an automated email from us saying you have made your order successfully. You will be updated on your order status via email, until your order gets shipped out from our hands.

 

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