Frequently Asked Questions

Q: How do we contact you?

A: Alpha Artisans Bespoke can be contacted at enquiries@alphaartisans.com

 

Q: Where are your products from?

A: Alpha Artisans Bespoke usually design/ manufactured our shoes. We do source for exotic skins and leather from all over the world.

 

Q: How do i get informed of the latest products you have?

A: Simply join our mailing list located at the bottom right hand corner of the web store. Please make sure that the email address you have keyed in is a valid one.

 

Q: What should i do if i need more information regarding a product?

A: Alpha Artisans Bespoke usually provide as many information as possible. However, if you need a more detailed information, you can drop us an email at enquiries@alphaartisans.com
Backorders usually take 2 weeks – 1 month for it to be fulfilled, do only join if you’re comfortable with the waiting time.

 

Q: I have a question before ordering. What should i do?

A: You can drop us an email with your question to enquiries@alphaartisans.com and we will answer your queries within 72 hours. Please take note that we do not entertain orders via email. We would only answer your queries through it.

 

Q: What are the mode of payments Alpha Artisan accepts?

A: We accept DBS/POSB ATM & IBANK transfer, PAYPAL, INTERBANK, VISA, MASTERCARD & AMEX and Cash On Delivery .

 

Q: Why do i need to take a clear snapshot of my ATM transaction receipt or provide you with my ibanking nick?

A: This is the only way that we can track your payments. We strictly require a snapshot of your ATM transaction receipt as on our side, it is noted ATR with date only. Therefore, if there are multiple transfers in a day, there is simply no way that we can verify it other than referring to a clear snapshot of the transaction receipt. Alpha Artisan has the rights to dismiss the transfer if the receipt is unclear or there is no receipt provided.

 

Q: How will my items be mailed to me?

A: We ship all Singapore orders through Singpost, Ninja Van.

 

Q: I am an international buyer. How are the postage charges like?

A: International postage charges can be found under Delivery.

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