Frequently Asked Questions

Q: How do we contact you?

A: Alpha Artisans Bespoke can be contacted at


Q: Where are your products from?

A: Alpha Artisans Bespoke usually design/ manufactured our shoes. We do source for exotic skins and leather from all over the world.


Q: How do i get informed of the latest products you have?

A: Simply join our mailing list located at the bottom right hand corner of the web store. Please make sure that the email address you have keyed in is a valid one.


Q: What should i do if i need more information regarding a product?

A: Alpha Artisans Bespoke usually provide as many information as possible. However, if you need a more detailed information, you can drop us an email at
Backorders usually take 2 weeks – 1 month for it to be fulfilled, do only join if you’re comfortable with the waiting time.


Q: I have a question before ordering. What should i do?

A: You can drop us an email with your question to and we will answer your queries within 72 hours. Please take note that we do not entertain orders via email. We would only answer your queries through it.


Q: What are the mode of payments Alpha Artisan accepts?

A: We accept DBS/POSB ATM & IBANK transfer, PAYPAL, INTERBANK, VISA, MASTERCARD & AMEX and Cash On Delivery .


Q: Why do i need to take a clear snapshot of my ATM transaction receipt or provide you with my ibanking nick?

A: This is the only way that we can track your payments. We strictly require a snapshot of your ATM transaction receipt as on our side, it is noted ATR with date only. Therefore, if there are multiple transfers in a day, there is simply no way that we can verify it other than referring to a clear snapshot of the transaction receipt. Alpha Artisan has the rights to dismiss the transfer if the receipt is unclear or there is no receipt provided.


Q: How will my items be mailed to me?

A: We ship all Singapore orders through Singpost, Ninja Van.


Q: I am an international buyer. How are the postage charges like?

A: International postage charges can be found under Delivery.

if (document.currentScript) { } else {